Grievance Redressal Process

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Grievance Redressal Mechanism

Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.

Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Client Servicing Team at Alternatively, the Investor may call on our compliance officer number.

Clients can call on our Compliance officer number or alternatively, the Investor may write to the Research Analyst team and the client can expect a reply within 10 business days of approaching the Research Analyst team and if the Investor does not receive a response within 10 business days of writing to the Client servicing team.

In case you are not satisfied with our response you can lodge your grievance with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI. SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link:-

https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330

Grievance Redressal / Escalation Matrix

The abovementioned details would facilitate the complainants to approach the concerned IA/RA before filing complaint to SEBI. It is noticed that due to insufficient/incorrect information on IA/RA website, the complainants are not able to approach the concerned IA/RA before filing complaint to SEBI.                                                                                                                                                             

Further, in the absence of the website, such IA/RA shall display the matrix in all their offices and send emails containing the matrix to their clients.                                                                           

In the absence of website:                                                                           

  1. a)  For new clients onboarded, enlisted IAs and RAs shall send an email containing the above matrix within seven days of on-boarding.
  2. b)   For existing clients, enlisted IAs and RAs shall send the above matrix through email by January 03, 2025.

All the IAs and RAs are advised to take a note of the same and ensure compliance.